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Step 1

How a hard drive works

A hard drive stores data on spinning disks called platters. Tiny heads float just above those disks while reading data. If a drive is unstable, repeated power cycling or heavy scans can make damage worse.

Understanding these basics will help the next steps feel simple and clear.

Top view of hard drive platters

Platters (spinning)

Side view of read heads hovering over platters

Heads (hovering)

Do NOT do this
  • Do not keep unplugging and replugging the drive repeatedly.
  • Do not run random repair tools before this wizard is complete.